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Training and Consultancy in Systems Design and Process Improvement
Using the Systems World to understand and improve the real world.
Design better products and processes by using the systems approach.
Make your organization more effective and efficient by removing waste.
Improve your processes and products by reducing and controlling variation.
Develop your leadership and your team as change agents.

Systems Approaches


Systems Thinking can be used by anybody in any discipline to help understand complex situations or events. Experience has shown that despite the vast number of situations to which we can apply systems thinking, how we undertake the systems thinking can be systematised (follow a repeatable process) – now we have a Systems Approach.

These systems approaches however are all built around three meta processes:

  • Convergent - Divergent thinking
  • Plan-Do-Check-Act
  • Problem Solving.

The Meta Processes we have just seen have been refined into two well-known Systems Methodologies. These are systematic and repeatable approaches to applying systems thinking to specific types of situation.

Soft Systems Methodology
Used for poorly defined situations or problems
Loose process with little ceremony

Hard Systems Methodology
Used for well-defined situations or problems
Rigorous process with high ceremony

The two approaches are often seen as opposing! They are not, they are complimentary but their efficacy does depend upon the type of situation or problem. Our experience at BHW is that most situations have a combination of hard and soft attributes and therefore we need an approach that encompasses both – hard when it needs to be and soft when it needs to be. In response, we have developed our Unified Systems Approach.

Burge Hughes Walsh Limited
First Floor, 6 Allerton Road,
Rugby, Warwickshire CV23 0PA.

Phone: 01788 550015