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Training and Consultancy in Systems Design and Process Improvement
Using the Systems World to understand and improve the real world.
Design better products and processes by using the systems approach.
Make your organization more effective and efficient by removing waste.
Improve your processes and products by reducing and controlling variation.
Develop your leadership and your team as change agents.

Example 9: Increased Productivity in the General Register Office through the application of Lean

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BHW was invited in to the GRO to help them increase their productivity. It was recognised that they needed to review their processes throughout the area and find radical approaches to their work, as the volume of business coming into the site was increasing greatly.

A version of the Lean Simulation was introduced to all 600 staff over a period of several months. Subsequent and current activity by BHW with the GRO includes the development of in-house facilitators to support their ‘Right First Time’ customer-focused initiative. Twelve team leaders were trained to deliver the session to their fellow team, including the senior management team. The resulting excitement yielded many small-step ideas for improving work and launched a number of cross-departmental improvement projects. GRO won an Excellence Award for leadtime reduction.

Other customers include: Office for National Statistics, Aberdeenshire Council, Network Rail, HM Revenue & Customs

Burge Hughes Walsh

Suite 13b Davy Court, Castle Mound Way, Central Park,

Rugby, Warwickshire CV23 0UZ.

Phone: 01788 550015