Posted: Wednesday, 11 August 2010 @ 14:32

Are you a systems thinker? Improvement activities, be they lean, Six Sigma or hard-hitting Rapid Improvement Events, can realise their full potential through the adoption of a systems approach. Based upon the systematic application of systems thinking, these revised approaches to improvement cause the improvement agents to:

• question and understand the purpose of the situation they seek to improve, thereby providing         focus and clarity

• identify and explore the alternative solutions at different levels to determine the best outcome

• recognise and address the change management issues necessary for sustained and embedded improvement