Posted: Thursday, 10 January 2013 @ 14:47
At BURGE HUGHES WALSH, we believe that world class performance needs the engagement of every brain available – the sharing of knowledge, experience and creativity to achieve the desired outcomes of the organisation’s customers. “With every pair of hands...you get a free brain!” – so said business evangelist Tom Peters and so effort to switch people on – or not switch them off – is essential.
The price of empowerment is commitment. The prize of empowerment is continuous improvement of services, motivated teams and better customer satisfaction!
The commitment is that in every day and in every way, everyone asks themselves these four questions:
- Who is my (our) customer and what do they need?
- How do I (we) work to deliver against those needs, ie what are my processes?
- How well do I (we) satisfy our customers?
- What, therefore, do I (we) need to do differently?
It is a perpetual day-by-day cycle that leads to a culture of continuous improvement.
We have devised a series of half-day workshops with natural workgroups that combine with team activity and self-assessment to create an empowered team.
Part 1: satisfying customers through process excellence
Part 2: measuring our performance – how well we satisfy our customers
Part 3: improving our processes – the tools of lean
Part 4: the empowered team – how we work towards continuous improvement.
EMPOWERMENT COMES AT A PRICE – BUT THE PRIZE IS WORTH THE INVESTMENT!
For more information contact Stephen Walsh, email email@example.com or click below for more information on the four workshops.