What our clients say

We pride ourselves at being responsive to our clients and incorporate feedback into our activities with our clients.

Typically, it is said of us that we are:

• flexible
• responsive
• knowledgeable and practical
• willing to go the extra mile

We like to develop a good partnership relationship with you, not deliver ‘fire and forget’ interventions. We are happy to provide references for our current and past contracts.

Here are some quotes from a few of our delegates who have attended some of our courses:

5-day Fundamentals of Systems Engineering (Systems Engineering Short Course) 

"Quite possibly one of the best courses that I have been on".

"Training was excellent, tons of examples, very well explained - best week long course I have ever attended - well done".

"Engaging, interactive and made enjoyable to learn about. Considerable amount of content covered but at the right level I felt".

For more comments on this course click here.

Other Bespoke Training Courses

"The course tutors are engaging and the anecdotal evidence (stories and cases) are really useful. The exercises are brilliant in ensuring we get to grips with the tools and approaches."

"The best course I have been on, tutor is very good at his job and material and exercises all had purpose and logically done."

"Excellent course tutor. Plenty of real worked examples that added value.

"Enjoyed course, very interesting - tutor very friendly. Useful skills learnt. 

"Good mix of lecturing to activity. Very helpful to have 'real life' examples of practices."

"The content met the objectives of the course. Great learning experience, the content was relevant and practical".

"A great knowledgeable trainer. Used company products as part of the presentation, made it relevant."

"The trainer was excellent. Very good explaining of the material. Perfect teaching skills".

-Mel Nurse, Senior Innovation Manager Cancer Research UK (Cancer Research UK InnoFest 2015)
"Just wanted to say thank you so much for coming down yesterday and bravely perching on a stool amongst lots of marketing people!..." [read more]

-Ian, Delegate from Lisi Aerospace (a three-day process improvement course)
“Both instructors, were well versed in both the topic and how to deliver it effectively; they made learning very easy and interesting….” [read more]

-Roger White, Director
“I am pleased to say that BHW, led by Stephen, put in the best bid for the work and that their performance fully justified the decision to use them…” [read more]

-Tony Love, Converteam
“Our objectives were based upon reducing cycle time, improving quality and creating value for our customers…” [read more]

-Ian Sharpe, Director, Converteam
“Stephen and his colleagues played a pivotal role in our change management and business improvement programme.” [read more]

-Gary Goodman
“Stephen’s initial delivery, when I attended my first six sigma course, was definitely a factor that got me hooked on the subject wanting to learn more…” [read more]

-Sophie Smiles, Director of i&i (Improvement and Innovation)
“With a wide knowledge of business improvement and an outstanding ability to coach and transfer knowledge, Stephen has a very supportive management style, delivers on commitments with integrity and always comes prepared…” [read more]

-Business Data Division, Office for National Statistics
“Extremely flexible, matching content to precisely our business needs …” [read more]

-MD, BDD on the programme of ‘Rapid Improvement’ Workshops
“It is an extremely successful approach that helps get quick and effective solutions… [read more]

-Mike, developing his facilitation and training skills to deliver the process simulation in-house to his colleagues
“Stephen was an excellent trainer, putting us at (relative) ease and encouraging us to go for it.” [read more]

Read the full quotes below:

-Mel Nurse, Senior Innovation Manager Cancer Research UK (Cancer Research UK InnoFest 2015)
“I think you were great, and my team loved your presence, carefully thought out well-articulated answers different perspective. It’s worth saying that there people from all over the charity in audience, I’ve had feedback they really valued hearing a non-marketing perspective too (and want even more diverse panellists future)" [back to top] 

-Ian, Delegate from Lisi Aerospace (a three-day process improvement course)
“It was one of the best training sessions I’ve ever been to and thank you for the opportunity. Both instructors were well versed in both the topic and how to deliver it effectively; they made learning very easy and interesting. The subject matter was broken into modules and at the end of each was a practical exercise and the next topic was built on the previous, whoever put the course material together did a great job. The entire three days just flew by.” [back to top]

-Roger White, Director
“Aberdeenshire Council committed itself to extending its use of lean thinking beyond its already successful use of rapid improvement events (RIEs) to a more thorough-going root and branch implementation of lean throughout the organisation. I am pleased to say that BHW, led by Stephen, put in the best bid for the work and that their performance fully justified the decision to use them. Key to our ambition were the transfer of skills to existing and new facilitators, pilot implementations and support for senior managers. Stephen excelled in all three. He is an excellent communicator at all levels. He was quick to understand our needs and flexible in meeting them, pulling in additional highly impressive colleagues for specific tasks. [back to top]

-Tony Love, Converteam
“Stephen was recommended to me by our Operations Director and Rotating Machines Managing Director. His innovative techniques and adaptable style, during the working sessions, contributed to aligned, and motivated, project leaders. I am personally grateful for his support in the local deployment of group objectives and introduction to a community of improvers. Our objectives were based upon reducing cycle time, improving quality and creating value for our customers. Our unit has circa 1400 employees and has achieved orders of 800m.” [back to top]

-Ian Sharpe, Director, Converteam
“Stephen and his colleagues played a pivotal role in our change management and business improvement programme. They developed bespoke, tailored tools which fully met and indeed exceeded our expectations. Highly recommended.” [back to top]

-Gary Goodman
“Stephen is an expert deliverer and author of lean six sigma training/material. He compliments his delivery with real life tangible examples and is very creative in making the delivery engaging and fun for his audience. I myself have been a delegate on his courses at Black Belt level and at subsequent train the trainer level. I have no hesitation in saying that Stephen’s initial delivery, when I attended my first six sigma course, was definitely a factor that got me hooked on the subject wanting to learn more.” [back to top]

-Sophie Smiles, Director of i&i (Improvement and Innovation)
“Stephen Walsh’s enthusiasm for and experience in creating valuable networks for professional peer groups has led to a natural partnership between BHW and i&i Members. With a wide knowledge of business improvement and an outstanding ability to coach and transfer knowledge, Stephen has a very supportive management style, delivers on commitments with integrity and always comes prepared. As a consequence of Stephen’s dedicated input, the i&i Community Network Meetings have developed into quality knowledge sharing events and the membership benefits from an accomplished and lively chairman - with whom it is a real pleasure to work with.”[back to top]

-Business Data Division, Office for National Statistics
“Stephen helped the Southport division achieve a lot and we contracted him to help replicate some of the good ideas here in Business Data. Our part of ONS has a lot of staff, many who are junior level, so it was essential to provide tools to suit everyone so that they could engage in the programme. He has enabled this to happen in every way. He is extremely flexible, matching content to precisely our business needs. This means we get a bespoke approach to our programme that is tailored precisely to our requirements.”[back to top]

MD, BDD on the programme of ‘Rapid Improvement’ Workshops
“'Rapid' [a Kaizen Blitz workshop] allows us to get together lots of staff with different grades, but with the most pertinent knowledge to look at the process from end to end and come up with the ideas for change. It is an extremely successful approach that helps get quick and effective solutions.” [back to top]

-Mike, developing his facilitation and training skills to deliver the process simulation in-house to his colleagues
“ Stephen was an excellent trainer, putting us at (relative) ease and encouraging to go for it.”[back to top]