FAQs - Burge Hughes Walsh

While we often tailor our training courses to suit an individual client's needs, there are a number of courses that we offer off-the-shelf in each of the five business areas. A complete list can be found here.

Our portfolio can be found on the 'What we do' page. Our five business areas are as follows:

BHW originated in June 2000. Two of the partners, Stuart and Stephen, were previously employed by the GEC Management College and John was with the Open University. As BHW, we have worked on major change programmes in large and small organizations in the private and public sectors, including the Office for National Statistics, the General Register Office for births, deaths and marriages (now integrated with the Identity and Passport Service), HM Revenue & Customs, Aberdeenshire Council, Aberdeen City Council, E.ON (Powergen), BAE Systems, Qinetiq, ALSTOM, Converteam, Rolls Royce, Cooper Bearings, AgCo, to name a few.

We have also managed qualification programmes such as the EnTra Diploma in Manufacturing Management, the Diploma in Management of Design with Coventry University and Loughborough University's MSc in Systems Engineering.

We have experience of working with representative bodies of industry and commerce, including the Engineering Training Authority, the DTI, the British Quality Foundation and the Paper Federation.

A current major project is with a European website known as ‘i&i (Improvement and Innovation), assisting them to develop a Community of Practice for business improvement specialists to network online and physically through special interest groups and benchmarking partnerships. Current members include Credit Suisse, Vodafone, Virgin Media, TNT, Dupont, Shell, BP and other world-class companies.

Our clients tell us that we are extraordinarily flexible in our approach to service delivery, making us easy to work with and able to deliver an excellent service. We aim to meet customer requirements through our guiding principles

• Customers come first: quality of outcome and process are our top priority.
• Delivering value for money is essential: BHW is committed to providing a service to its clients that represents exceptional value for money. Our aim is to develop long-term, mutually beneficial relationships with our clients.
• Knowledge and competency transfer is a paramount aim: we want to build a sustainable approach that does not depend on our presence – we will ensure that your team are able to perpetuate the work when we have concluded the project review.
• Excitement and commitment are important too: we believe in, and are committed to what we do. We want the services that we provide to our clients to be enjoyable as well as useful; to build motivation and commitment as well as competence.

The BHW Partnership has extensive practical experience of introducing project-based improvement into organizations through a blend of training, coaching and consultancy. We can demonstrate by example how we have helped clients to:

• Achieve significant improvements to costs, lead-times, quality, and customer and employee satisfaction
• Involve employees in change activity and develop behaviours appropriate to world-class performing companies
• Create a learning environment, in which the company becomes self-sustaining and developing
• Build networks with other organizations to benchmark and share best practices, using informal approaches, our contacts, and formal models, such as the EFQM Excellence Model.

The Burge Hughes Walsh Partnership works closely with several companies to deliver solutions to their business needs through training, consultancy and support of project groups. Clients include small and large companies in which the Partnership has worked with shop floor, office and boardroom personnel alike. Project-based work is typically associated with a corporate development programme, in many cases saving hundreds of thousands of pounds through reduced costs, better quality, improved processes and enhanced delivery performance.

The spectrum of the Burge Hughes Walsh activity ranges from awareness seminars through training and personal development to on site project work, workshop facilitation and consultancy.

Burge Hughes Walsh Limited (BHW) is an established consultancy and training provider with considerable experience in change management programmes incorporating elements of people, processes and systems.

Our profiles can be found here and more background information on BHW can be found on the 'Who are Burge Hughes Walsh?' page.