Home > Articles And Papers Articles and Papers Business area specific articles and papers can be found under the separate menu options. Systems Thinking Systems Thinking for Foggy Situations An Overview of the Soft Systems Methodology An Overview of the Hard Systems Methodology Systems Thinking Systems Purpose Systems Engineering Introduction to Robust Design - What is it and what does it do? A Functional Approach to Quality Function Deployment (Putting the Function back into Quality Function Deployment) A Systems Approach to Failure Modes, Mechanisms, Effects and Causes Lean Organization The Manager's Role in Embedding Continuous Improvement 'Quick Wins' vs the 'Mile Deep Thinking' of Six Sigma ONS engages staff to cut out waste and boost efficiency Changing Mindsets: Developing a Continuous Improvement Culture (Part 1 of 2) Embedding Continuous Improvement - Lean Government Presentation Continuous Improvement - Turning Bronze into Gold Embedded Continuous Improvement: the foundation for establishing organization-wide excellence Six Sigma More than a Plaque on the Wall: How Accreditation of Belts gives Business Benefits The Maturing Six Sigma Organization: Train the Trainer Don't Forget the Softer Side of Six Sigma! Can We Trust the Data? 'Quick Wins' vs the 'Mile Deep Thinking' of Six Sigma Leading Change Mind Your Mindset Changing Mindsets: Developing a Continuous Improvement Culture (Part 1 of 2) ONS engages staff to cut out waste and boost efficiency The Gold at the End of the Rainbow Practical Ways to Release the Creativity in You and Your Team